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Cox Phone Service: The Right Call for You? is not affiliated with Cox Communications and is operated by DirectStarTV, a DIRECTV authorized dealer.

About Cox Communications

With about 6 million customers, Cox Communications ranks as the third-largest cable TV and broadband Internet provider in the U.S. The company also offers digital voice service.

The following sections offer an overview of Cox phone service, packages, calling features and bundling options.

Cox Digital Phone Service

Cox Communications offers residential and commercial telephone service in most of its service areas, with a selection of multiple home and business phone plans.

Home Phone Packages

  • Starter — Includes unlimited local calling, caller ID, call waiting and Enhanced 911 Service
  • Essential — Includes advanced calling features and online access to phone tools
  • Premier — Includes unlimited nationwide calling (plus Mexico and Canada), Readable Voice Mail and other advanced calling features

Cox Business VoiceManager℠ Packages

  • Essential — Includes unlimited local calling and more than 20 calling features such as call waiting and caller ID
  • Enhanced — Includes unlimited local calling, Voice Mail with Unified Messaging and more than 30 calling features such as Simultaneous Ring
  • Unlimited — Includes unlimited local calling, Unlimited Long Distance Plan, Voice Mail with Unified Messaging and more than 30 calling features such as Remote Office

Cox Phone Tools

This value-added free service, included with all packages, lets customers access their Cox telephone accounts online. Benefits and features include:

  • Reviewing incoming and outgoing calls
  • Manage Call Forwarding, Do Not Disturb and other features
  • Adjust voicemail notifications
  • Access Readable Voice Mail

International Calling with Cox Telephone

Cox Communications offers several international calling plans. The selection includes Unlimited Canada and Mexico (included in Premier phone package) and Simply Worldwide. Customers can also choose from international plans offering varying amounts of Anytime Minutes for specific world regions. These plans include:

  • Mi México 200
  • Mi Conexión Latina 60
  • Philippines 60
  • Asian Pacific 60

Cox Service Protection Plan

This optional service covers repair and labor costs for wiring problems, faulty telephone jacks and other equipment issues.

Cox Phone Bundles

Cox Communications offers several multi-service bundles, plus a Build Your Bundle option. TV-Internet-phone combinations include:

Bronze Bundle

  • TV — 220+ channels
  • Internet — Download speeds up to 50 Mbps
  • Phone – Features include unlimited local calling

Silver Bundle

  • TV — 220+ channels
  • Internet — Download speeds up to 100 Mbps
  • Phone – Features include unlimited national calling

Gold Bundle

  • TV — 340+ channels
  • Internet — Download speeds up to 150 Mbps
  • Phone – Features include unlimited national calling

What is Digital Phone Service?

Digital telephone technology offers more capacity for calling features than older analog phone systems built on copper wire networks, plus comparable sound quality.

See How Cox Phone Service Rates Against Competitors

The market offers many possible alternatives to Cox phone service, including satellite TV services like DIRECTV that offer phone bundles through partnerships with telecommunications providers. Consumers can’t go wrong with comparison shopping, whether the purchase involves telephone service or any other product. Checking out the competition before you make a purchase is sure to pay dividends.


Sources and Research:

Data collected 7/9/2015 from


Updated on 07/09/2015

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